Refund policy
We want you to be confident in every SolisRestore purchase. SolisRestore is operated by FCT Holdings LLC. The short version:
- 30-day return window, counted from the day your item is delivered
- Restocking fee: 25% of the item price on standard returns, deducted from your refund. Never charged when your item arrived damaged, defective, or incorrect
- Return shipping: paid by the customer, unless the item arrived damaged, defective, or incorrect
- Damaged, defective, or wrong items: report within 7 days of delivery with photos and we make it right at no cost to you
- Cancellations: free any time before your order ships
Eligibility
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, with all original packaging and accessories. You will also need the receipt or proof of purchase.
How to start a return
To start a return, contact us at support@solisrestore.com. Our team will authorize the return and coordinate it with the brand partner on your behalf. Return shipping instructions and addresses vary by product and manufacturer, so please wait for our confirmation before sending anything back. Customers are responsible for return shipping costs, and a 25% restocking fee is deducted from the refund on standard returns. Items sent back without first requesting a return cannot be accepted.
Damages and issues
Please inspect your order on delivery. If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery with photos of the item and its packaging so we can document the issue with the carrier and the brand and make it right at no cost to you. No restocking fee applies in these cases.
Exceptions and non-returnable items
Certain items cannot be returned, including custom or made-to-order products, items that have been assembled or installed, and products with signs of use. Please get in touch if you have questions about your specific item. We cannot accept returns on gift cards.
Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 7 business days, less the 25% restocking fee where it applies. It can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at support@solisrestore.com.
Cancellations
You can cancel free of charge any time before your order leaves the brand's facility. Once an order has shipped it can no longer be canceled; a change of mind after shipment is handled as a return under this policy, and return shipping costs and the 25% restocking fee apply.
Questions about a return? Email support@solisrestore.com or call (307) 218-7172 and we will help.