Privacy policy

Privacy Policy

Effective Date: 2026-09-16

1. Introduction

SolisRestore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by SolisRestore.

This Privacy Policy applies to our website, www.solisrestore.com, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

SolisRestore is owned and operated by FCT Holdings LLC.

2. Definitions and Key Terms

  • Cookie: A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.

  • Company: When this policy mentions "Company," "we," "us," or "our," it refers to SolisRestore, registered in the United States, responsible for your information under this Privacy Policy.

  • Country: Where SolisRestore or its owners are based; in this case, the United States.

  • Customer: Refers to the company, organization, or person that signs up to use the SolisRestore Service to manage relationships with consumers or service users.

  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit www.solisrestore.com and use our services.

  • IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address.

  • Personnel: Refers to individuals who are employed by SolisRestore or are under contract to perform a service on behalf of the Company.

  • Personal Data: Any information that directly or indirectly identifies a natural person.

  • Service: Refers to the services provided by SolisRestore through this website.

  • Third-Party Service: Refers to advertisers, marketing partners, payment processors, analytics providers, and other service providers that assist our business.

  • Website: SolisRestore's website, accessible at www.solisrestore.com.

  • You: A person or entity that uses or accesses our Services.

3. Information We Collect

We collect information from you when you:

  • Visit our website

  • Register on our site

  • Place an order

  • Subscribe to our newsletter

  • Respond to a survey

  • Fill out a contact or support form

Personal Information Collected

  • Name / Username

  • Email address

  • Phone number

  • Shipping address

  • Billing address

When you browse or shop on our website, we also collect information about your device and your interactions with the site, such as your IP address, browser, pages and products viewed, and shopping or purchase activity. Cookies, pixels and similar technologies help collect this information.

4. How We Use the Information We Collect

We may use your information to:

  • Personalize Your Experience: Better respond to your individual needs.

  • Improve Our Website: Enhance our products, services, and website performance.

  • Provide Customer Support: Respond to inquiries and resolve support requests.

  • Process Transactions: Complete purchases and fulfill orders.

  • Administer Promotions or Surveys: Manage contests, surveys, and promotional campaigns.

  • Send Order & Service Updates: Provide confirmations, shipping notifications, and important account communications.

  • Advertising and Measurement: Understand how people find and use our store, measure advertising performance, and show more relevant advertising, subject to applicable consent requirements and your privacy choices.

5. Information from Third Parties

5.1 End User Information from Third Parties

We may collect information that users voluntarily make publicly available, such as information shared through social media platforms. You can manage the visibility of this information through your social media privacy settings.

5.2 Customer Information from Third Parties

We may receive information from trusted third parties, including fraud prevention services, payment processors, and publicly available sources, to help verify transactions and improve our services.

6. Sharing Your Information

We may share your information with:

  • Third-Party Service Providers: Companies that help us operate our website, process payments, fulfill orders, or provide customer support.

  • Affiliates: Companies owned or controlled by FCT Holdings LLC.

  • Business Transfers: If SolisRestore is involved in a merger, acquisition, or asset sale.

  • Legal Authorities: When required to comply with applicable laws, regulations, or legal processes.

Advertising Partners: We use Meta services, including Meta Pixel and Conversions API, to measure advertising and help show relevant ads on Facebook and Instagram. Through our Shopify integration, we share information about website interactions and purchases and, where available, identifying information such as name, email address, phone number and location to help Meta match those events to its users. Information can be sent through your browser and directly between servers, subject to applicable consent requirements and your privacy choices.

Our store is hosted on Shopify. Shopify processes information when you visit and make purchases to provide and improve our store and related services. With Shopify Network Intelligence enabled, Shopify can combine information about interactions with our store with information from other merchants and Shopify to support features such as personalization and advertising. Information may be shared with Shopify and other third parties located in other countries to provide these services. Learn more in Shopify's Consumer Privacy Policy, and visit Shopify's privacy portal for information about choices concerning Shopify's processing.

Disclosure of personal information for personalized advertising may be considered a "sale," "sharing," or processing for "targeted advertising" under some privacy laws. See Your Privacy Rights below for available choices.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your browsing experience.

  • Cookies: Small files stored on your device that help recognize your browser.

  • Purpose: Remember your preferences, analyze website traffic, and improve functionality.

  • Managing Cookies: Most web browsers allow you to refuse or delete cookies through browser settings.

We also use pixels and server-to-server connections for the advertising and measurement purposes described above. Browser cookie settings alone do not control every form of data sharing. Review the privacy choices below as well as our Cookie Policy.

8. Data Security

We take reasonable measures to protect your personal information, including:

  • SSL Encryption: Sensitive information is transmitted securely using Secure Socket Layer (SSL) technology.

  • Secure Payment Processing: Payment information is encrypted and handled by trusted payment gateway providers.

  • Restricted Access: Personal information is accessible only to authorized personnel who require it to perform their duties.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Request a copy of your data in a portable format

Depending on your location, you can opt out of the sale or sharing of your personal information or its use for targeted advertising through the Your Privacy Choices link on our website. Where applicable, our store also responds to Global Privacy Control signals. Cookie consent choices are available where required. These choices can depend on the browser or device you use, so you may need to set them again on another browser or device.

To exercise these rights, contact us at support@solisrestore.com.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be transferred to and processed on computers located outside your state or country where data protection laws may differ.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes become effective immediately upon posting the revised policy on this page. Your continued use of our Services constitutes acceptance of those changes.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

SolisRestore
FCT Holdings LLC